FAQs
1. How long does it take to process and fulfill my order?
- Orders typically take 2–7 business days to be processed and fulfilled. During peak periods, fulfillment times may vary.
2. What is the average shipping time?
- Once fulfilled, our average shipping time is approximately 4 business days. Shipping times may vary depending on the destination of your order.
3. How can I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package in real-time.
4. Do you ship internationally?
- Yes, we do offer international shipping. Additional customs duties and taxes may apply for international orders and are the responsibility of the customer.
5. Can I modify or cancel my order after it has been placed?
- Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before completing the purchase.
6. What payment methods do you accept?
- We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options like PayPal.
7. What is your return policy?
- Please refer to our Returns & Exchanges page for detailed information on our return policy, including eligibility, timeframes, and instructions.
8. Are gift cards available?
- Yes, we offer electronic gift cards. You can find them in our Gift Cards section, and they make for perfect presents for friends and family.
9. How do I contact customer support?
- For any inquiries or assistance, you can reach our customer support team at Guavaberrykids@gmail.com We're here to help!
10. Do you offer wholesale or bulk purchasing?
- Yes, we do offer wholesale options. Please contact our wholesale team at Guavaberrykids@gmail.com for more information and to discuss your specific needs.
If you have any additional questions or concerns not addressed here, feel free to contact us, and we'll be happy to assist you!